FAQs | Stella

Stella FAQs

Our most frequently asked questions about Stella.

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What is Stella?

Stella has everything you need to help perimenopause and menopause symptoms, including access to clinical support with board-certified clinicians experienced in women’s health, tailored lifestyle change plans through our menopause app, and prescriptions for FDA-regulated hormone therapy, if right for you.

Get started with our assessment which asks questions about your health. It is designed for those aged 35 to 70 years.

The Stella menopause app gives holistic support through access to live coaches and a library of articles curated by experts, audio meditations, recipes, and more. You can also join our community for regular virtual Q&As with experts.

How do I get in contact if I have a question?

You can email us at support@onstella.com or call (866) 856-2140 toll free and we’ll get back to you.

How much does Stella cost?

Stella costs $200 for the initial consultation. It is $75 for follow-up consultations. We will contact you to review new or changing perimenopause and menopause symptoms, and any side effects every three months. Our customer care team is here to answer any questions you have at (866) 856-2140 toll free or email support@onstella.com.

How much will my insurance or employer cover?

Some private or employer-designated insurance providers may pay for Stella, but this depends on your specific insurance plan and deductible. You can also opt to pay out-of-pocket and submit your receipts to your insurance provider for possible reimbursement.

You may be able to use your HSA (Health Saving Account) and FSA (Flexible Spending Account) to pay for Stella at checkout.

How do I book a consultation?

Once you complete your assessment, you can book your initial 20-minute consultation. It is easy to book a time that suits you. We will email you a link, which you can also find in your portal on our website once you create an account.

Our online consultations use video links that are easy to use. We will email you the link to connect and you can use the camera on your phone, device, or laptop. If you have a question, our customer care team is here to help you find the answers you need.

How do I get a prescription?

During your consultation, you can discuss which treatments are right for you with a clinician, such as FDA-regulated hormone therapy.

Prescriptions are sent to your preferred pharmacy for you to pick up. Medications are not included in your consultation cost.

Does Stella offer hormone therapy?

Yes. Our clinicians will review your symptoms and medical history to determine if hormone therapy is right for you. If yes, a prescription is issued to your preferred pharmacy.

How does virtual care with Stella compare to an in-person visit?

Virtual care is convenient. It comes without the travel and waiting time you might experience with an in-person visit.

When you talk to a clinician online you get the same quality advice and a prescription sent to your preferred pharmacy, if right for you. They will review your menopause assessment answers before your consultation so you can make the most of your time.

Our online consultations use video links that are easy to use. We will email you the link to connect and you can use the camera on your phone, device, or laptop. If you have a question, our customer care team is here to help you find the answers you need.

What symptoms does the Stella app support?

There are more than 30 perimenopause and menopause symptoms and we can help with most of them, such as vaginal dryness, hot flashes, mood changes, sleep issues, bladder problems, brain fog, joint pain, and more!

What is the Stella app?

It is a menopause support app that helps you manage your symptoms including sleep issues, mood changes, weight gain, hot flashes and sweats, brain fog, bladder problems, joint pain, low libido, plus much more. Stella helps you understand how to improve your health now and in later life.

When you download Stella, you get a personalized lifestyle plan for your specific symptoms, progress training, and a real-life coach trained in health and wellness coaching, and menopause support.

You can message your coach to book a 30-minute video call with your coach to set three-month wellness goals to support your lifestyle plan, get tips on keeping healthier habits, and boost your motivation. They will also explain how to adjust your plan if symptoms change and give you a tour of our menopause library.

Our library includes hundreds of menopause-specific articles, including stories from women about what worked for them and their experiences. You can also watch yoga, strength training, and cardio workout videos. If you want to relax or regain focus, explore our guided meditations, sleep stories, and soundscapes. If you want to overhaul your nutrition, choose from our menopause-friendly recipes.

Does the Stella app work?

Yes. Research shows that 75% of those who complete a Stella plan report improved symptoms. Stella is recommended by menopause specialists.